Orders
AVAILABILITY
In-stock items generally ship in 2-4 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.
CANCELING/MODIFYING AN ORDER
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible.
ONLINE SECURITY
To ensure our customers’ safety online, all orders go through security checks before we start processing. If there is a problem, while ordering we will reach out via email.
ORDER COMMUNICATION
As an e-commerce company, our primary form of communication is email. Please provide us with a valid email address. All order updates will be sent to the email address.
PRICE CHANGES AND UPDATES
Pricing on Earth2EarthLLC is updated as the new items arrive. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, Earth2EarthLLC will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed-upon price with the customer or cancellation of the order, resulting in a full refund.
RECEIPT OF INCORRECT PRODUCT
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to a customer service email or phone promptly. Earth2EarthLLC will reship the correct item or offer a refund.